BUILT TO LOOK IDENTICAL TO YOUR HOTEL WEBSITE, AND FILLS IN THEIR REQUIREMENTS
3.customer is given a booking confirmation. Our system tells your system about the booking and from this point forward, the customer is in your database.
More optionsfor the customer
Youset the prices
Hotel2020 will increase your direct bookings. You will have:
Add our system and increase your direct sales - at no cost whatsoever.
The customer wants to book directly through your site. However, inevitably they will go via an online travel agent because they can book an entire package through them. You will give the customer the option to book flight inclusive packages through your site, giving them even more reason to book directly with you.
It is absolutely crucial that you give your customers as many options as possible and a really straightforward “user flow”. If you give them the option to book a package directly, they will prefer to do this than go externally.
Our add-on/extras system is second to none, and will be able to handle - and maximise sales for - any add-ons or extras that you wish to sell.
We can also consult and assist on other add-ons, such as local event tickets and other excursions.
Your dedicated account manager at Hotel2020 will be on hand at every step, from integration to launch to day to day management.
Any requirements will be serviced immediately by your account manager.
Your customers will have a dedicated email address, phone number and online live chat service for your hotel. Between 9am and 6.30pm we will fully service their needs and answer any questions they have. This service will increase your direct bookings, as the customer service level will be better than the online travel agents, due to the tailored support we offer.
We have absolutely no control of the prices. We charge:
The cost of your hotel room, as dictated by your system
The cost of the transfer or taxi
The cost of the flight as dictated by the airline.
You receive 100% of the cost of your hotel room. We make the margin on the transfer element.
We accept pounds, euros and US dollars. If you wish for any addition currencies, please ask your account manager who will attempt to implement this.
There is a legal requirement to be licensed by ATOL for all flight bookings and package bookings. So we are more than just a technology solution - all bookings are completely secured through ATOL.
This also means complete financial protection for the customers, and complete security in their booking. They would not normally get this with booking a hotel and flight separately.
In over 77% of cases the user visits the website of the hotel - they want to get the best rates, the best rooms and because direct booking inspires confidence. It is so much preferable to book through your site - we just give your customers more choice!
The sum total of the package is the same as if the package elements were booked individually. They get the best flight prices - just like Skyscanner - and get the best hotel rates through you. It is a no brainer!
In 2013 46% of holidaymakers who took a foreign holiday booked a package. These are potential direct bookings that you usually miss out on.
With us, the customer booking is completely ATOL protected. That means that if something goes wrong with any part of their package, it is insured through the ATOL scheme. This is not normally the case with hotel bookings.
if the customer has any problems throughout their booking process, they can call up our customer service team, who will be fully briefed on your hotel
Now, 75% of the hotels bookings have come from flight inclusive packages.
Some of these would be the hotels existing sales -
for which they pay 0% commission - and the majority are new direct sales.
The hotel has gained increase sales and a lower
We manage all customer service and presales for this event. 50% of all sales come through hotel2020, increasing the extras purchases across the trip - and thus profit for the festival.
FlightBooking &Hotel Booking Engine
Our main service is the flight and hotel booking engine. This fully links in to your channel manager or existing booking system to deliver a flawless portal through which your customers can book your hotel rooms with the lowest cost flight available online, along with a coach transfer or taxi.
It is ludicrous that in this day and age, customers have to go to your hotel website and then to a flight comparison site. Inevitably, they decide to go to a different website entirely, costing you up to 25% in commission.
All bookings are completely bonded by ATOL and the customers payments are completely secure.
Our in house web development team are experts in hotel web design. We can provide you a high quality, bespoke designed HTML5 website for a fraction of the normal price.
These prices on web design, development, maintenance and edits are only available to hotels and chains signed up to the Hotel2020 system.
In this day and age, it is crucial that you have a mobile ready website. Users view your website on their mobile and make decisions. Also, it is becoming more and more common for users to book via their mobile - some even while they are on their way to the destination.
In the era of the smartphone, it is crucial for you to have a fully functional mobile site through which a user can easily book. Please get in touch for special rates for Hotel2020 clients.
SEO - It is so important that you are number 1 in Google for searches of “Your hotel name”. If an OTA is higher in Google, they will be taking your bookings. We can latch on an SEO program to your service plan to maximise your web traffic.
PPC - for hotels, we only advise this to back up SEO for direct searches on your hotel name. This can also ensure that you maximise your direct bookings.
Retargeting - we will link you up with retargeting networks to ensure that your hotel follows them around the internet. This is possibly the most effective tool in your arsenal - once the customer has seen your site, retargeting enables you to ensure that they don’t end up booking through one of your competitors.
The Mainstage Travel marketing arm can also take full care of your social media, growing its reach and maximising sales through this channel.
We find it important for social media accounts to be used for repeat customers, along with web savvy potential first time customers.
For some examples of our work please see:
All prices are ridiculously low, and are dealt with on a hotel-by-hotel basis. For large hotels that qualify, we do not charge the hotel a penny and the customer pays the same as they would if they were booking everything separately - we just make the margin from the transfer.
Other services listed on this page are quoted on request.
Hotel2020 is a division of Mainstage Travel Ltd., a fully bonded, ATOL licensed tour operator based in London, UK.
Recently, Mainstage Travel received backing from technology magnate Piers Linney on BBC Dragons’ Den.
The company prides itself on being the leading tour operator and technology company in the UK.
Mainstage Travel runs thousands of holidays across Europe, a ski festival and already operates its bespoke flight system for numerous festivals around the world.
firstname.lastname@example.org 02071121101 @mainstagetravel Ugli Campus, 56 Wood Lane, London W12 7SB